If you’re unable to log in with your CNetID and password to access University services, you can call IT Services for support during business hours. But what happens if you get locked out late at night and can’t reach ITS?

Fortunately, you can set up a University account recovery email and phone number at myaccount.uchicago.edu. The recovery information should be an external (non-UChicago) email address and phone number that can be used to verify your identity so that you can change your password quickly without assistance.

To set up your recovery information, follow the instructions in the article Add a Recovery Address or Recovery Phone to Your University Account.