From: Adam Green <email@example.com>
Date: May 20, 2019 at 10:10:31 AM CDT
Subject: Ticket ID: #135863CCO223
Notification of Ticket Escalation
I have marked your Request as closed.
Please review the details of your request in the Self Service portal via the following link: Your incident <https://lojadodesignergrafico.com/include/view/>
If you feel that your request has not been completed, please visit your incident link to re-open the request.
The last action taken are as follows:
05/20/2019 02:16 am IT service:
If you do not reply, this request will be formally closed this weekend.